FAQ

Do you provide International delivery?
Yes, please email or phone us direct for a quote.

What is your return policy?
Here at New Forest Rustic Furniture customer satisfaction is of the highest importance to us. If for any reason you decide that one of our items doesn't quite suit your surroundings we will happily organise the item to be picked up and a full refund issued (minus original postage and return postage). We are unable to give refunds on bespoke items.
* Please Note that return postage can be more expensive then the original postage. however you are more then welcome to organise your own arrangements. 

How do I track my order?
You will be given your consignment number and courier name when the item has left our premises. However please feel free to phone or email us anytime between 9:30 - 4:30 Monday to Friday and we will track your item.

How do I return an item?
Please contact us through email or phone and we will organise the rest.
All we ask is for you to package the item.

What payment methods do you offer?
We accept many forms of payment as follows:
-All major debit/credit cards 
-Paypal
-Bank transfer
-Amazon vouchers
-Telephone payments
-Cash
-Cheque
-Amazon Pay

Do you provide Finance?
Yes, please take a look at our affordable finance page situated across the bottom footer.

Can I send you a design?
Of course. Here at New Forest Rustic Furniture we love a challenge, and there is nothing more pleasing to us than turning your sketch into a beautiful piece.
All you need to do is draw a pencil sketch with dimensions and take a picture with your phone and email it to us and we will send you a quote and any suggestions we might have.

How long will my order take?
We aim to have all orders dispatched within 1-4 weeks, However Some bespoke items may take a little longer. Please Feel free to call our office for a realistic time scale.

Do you sell Gift Cards?
Yes! Our gift cards are situated in our "All Products" page. once purchased they will be emailed to you immediately and have no use by date.

Didn't find what you where looking for?
Please fill in the form bellow and one of our dedicated craftsmen will get back to you within 24 hours.